{"id":2247,"date":"2022-01-10T14:30:41","date_gmt":"2022-01-10T12:30:41","guid":{"rendered":"https:\/\/vanue.world\/?page_id=2247"},"modified":"2023-10-31T13:07:47","modified_gmt":"2023-10-31T11:07:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/vanue.world\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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GOOD QUESTIONS AND ANSWERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ARE YOUR PRODUCTS ONLY AVAILABLE INDIVIDUALLY OR ALSO IN SETS?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTo ensure that you have everything you need for your planned expansion, our products are also available in practical sets.\n<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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WHAT APPLICATIONS ARE THE PRODUCTS SUITABLE FOR?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\nOur products were developed for campers and vans. However, they are also suitable for use around the house, garden and boat - i.e. for construction trailers, garages, gazebos or tool sheds, for example. They are not suitable for commercial construction.<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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ARE YOUR PRODUCTS ENVIRONMENTALLY FRIENDLY?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\nOur insulation material is based on rubber and is free of harmful substances. Therefore, no pollutants or unpleasant odors can be released even during extreme temperature fluctuations. <\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions about insulation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why should I insulate my camper?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Inside the camper, Vanue Insulate panels slow the exchange of heat from the inside to the outside. High quality insulation therefore keeps the inside of the vehicle warmer longer in the cold and cooler better in the heat. It is important that the insulation does not absorb moisture. This is especially true if you want to spend the night, cook or even shower in the camper. In these cases, moisture is released into the air and condenses on uninsulated areas of your van. This circumstance can lead to rust and harmful mold growth. Vanue Insulate panels are therefore made of high-quality rubber and also have a particularly high water vapor diffusion resistance.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Which material thickness is optimal for my camper?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Regardless of the application, the Vanue Insulate insulation boards with a thickness of 19 mm offer optimal value for money and have proven themselves very well in practice. The 19 mm thickness is best suited for the interior of your camper. It is best to use a material thickness of between 6 and 10 mm for the bars and pillars of your van. Since every camper is individual, we still recommend that you check the conditions in your vehicle carefully before ordering, also in a personal consultation.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Can i glue the vanue insulate panels on top of each other?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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You can glue our rubber panels on top of each other to get the best result for your project, if you can't find the right thickness in our range.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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How many square meters of material do i need for my camper?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Unfortunately, there is no rule of thumb for solving this question. Every camper is different, depending on length, height and number of windows and doors. The best way is to measure your camper in the classic way and calculate the amount you need.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Up to what temperature is the adhesive layer in the camper resistant?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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The adhesive layer in our rubber product is resistant to a temperature of up to 85 \u00b0C. This is quite sufficient for vans, as the interior temperature rises to a maximum of 70 \u00b0C even in the great heat of summer.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Questions about processing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What do i need for processing?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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We recommend that you have a meter stick or ruler, ceramic knife, cleaner, rubber tape or glue ready.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Can i process the vanue insulation boards at any temperature?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\nFor ideal processing, the ambient temperature should be at least 15 \u00b0C. Temperatures below 10 \u00b0C and above 35 \u00b0C are not suitable for processing.\n<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Should I insulate spars and other cavities?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\nWe do not recommend sealing spars or other cavities with PU or construction foam. Not only do you risk unsightly dents when the material expands, but you also favor moisture and thus rust in your vehicle. Welding work is also no longer possible after foaming, as the foam is highly flammable. You can insulate the spars with Vanue panels instead, but you should use them sparingly. It's best to use as little thickness as possible and try not to squeeze the material.\n<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Can i glue felt to the vanue insulation boards?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\nNo problem, because our material provides you with a kind of basic structure that you can easily extend with felt or a substructure. To attach felt to our insulation material, we recommend spray adhesive, preferably Vanue Fix. In order to be able to support you and your projects in an even more targeted way, we are constantly expanding our product range. If you want to stay up to date, just follow us on Facebook and Instagram or sign up for our free newsletter.\n<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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What surfaces do vanue insulate boards adhere to?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Our insulate boards are designed for smooth, flat surfaces without rust and corrosion. There they adhere perfectly.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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How do i prepare the surfaces?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Before you start, you should clean all surfaces, ideally with our Vanue Special Cleaner. It is best to use a clean, lint-free cloth and gloves. Once the surfaces are clean, dry and free of grease, you can start working with the insulation mats. Please also observe the safety instructions on the cleaner.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Questions about shipping and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I pay? <\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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We accept the following payment methods:<\/p>

  • Cash payment at pickup<\/li>
  • EC-card payment at pickup<\/li>
  • Payment in advance by bank transfer<\/li>
  • Payment by direct debit<\/li>
  • Payment by PayPal \/ PayPal Express<\/li>
  • Payment by invoice<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    To which countries do you deliver?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\nWe deliver within Germany and to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.\n\n<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    When will my order be shipped?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    It depends on the payment method. If you pay by PayPal, direct debit or invoice, we will ship your order immediately or at the latest on the next business day. If you have chosen prepayment, we will ship your order after the time of your payment instruction. Of course you can also pick up your order at our store, please note our opening hours.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    In what form will the goods be shipped?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    Our Vanue Insulate insulation boards are made of flexible rubber and can therefore be easily rolled up and packed in a cardboard box for shipping, saving space.<\/p>

    \u00a0<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    When will my order arrive?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    Shipping within Germany takes 1-3 business days. A delivery abroad takes on average 5-7 working days. Please note that delivery only takes place on working days.<\/p>

    \u00a0<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    With which parcel service will my order be shipped?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    We send the goods with the parcel service DPD.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/path><\/clippath><\/defs><\/rect><\/rect><\/g><\/path><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

    Is a return possible?<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t

    We attach great importance to the quality of our products. However, if something does not meet your expectations, you can return our products within 30 days without giving any reason. This also applies if you ordered more material than you actually used. Please note that we only accept returned goods that are not opened or used. Unfortunately, we cannot refund delivery and shipping costs for returns.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Gute Fragen und Antworten Gibt es eure Produkte nur einzeln oder auch im Set? Damit du gleich alles f\u00fcr deinen geplanten Ausbau parat hast, gibt es unsere Produkte auch in praktischen Sets. F\u00fcr welche Anwendungen eignen sich die Produkte? Entwickelt wurden unsere Produkte f\u00fcr Camper und Vans. Sie eignen sich aber auf f\u00fcr den Einsatz […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/pages\/2247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/comments?post=2247"}],"version-history":[{"count":25,"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions"}],"predecessor-version":[{"id":5214,"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/pages\/2247\/revisions\/5214"}],"wp:attachment":[{"href":"https:\/\/vanue.world\/en\/wp-json\/wp\/v2\/media?parent=2247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}